EmpowerID
Sep 2023 – Present · Remote, United StatesAI Software Architect
Leading architecture across EmpowerID's Identity Fabric and AI platform. The platform spans more than 30 cloud-native services, a custom OIDC/OAuth 2.0 authorisation server, delegated access, workload identity, policy enforcement and a configuration-driven BFF.
My AI work includes enterprise agents, voice agents, multi-agent pipelines and the harness that manages context, tools, execution state, approvals and access to enterprise systems. I work across the full path from model interaction to authenticated production action, including the identity, authorisation and runtime controls around it.
WappGPT
May 2022 – Present · Remote, United StatesFounder
Built and operate an AI personal assistant that lives inside WhatsApp — saving notes and links, setting reminders in plain language, and tracking documents, renewals and life events through LifeTree. Its reminders escalate from chat to SMS to a phone call until someone responds. The service has reached 25,000 users across more than 40 countries, largely through word of mouth.
The work covers model integration, natural-language recall, conversation and reminder state, escalating multi-channel delivery, user memory, billing and the operational constraints of running an AI product across third-party communication channels.
Point Pickup Technologies
Feb 2022 – Apr 2023 · Remote, United StatesLead Architect
Led architecture for a last-mile delivery platform used by Walmart, Kroger, Dollar General and 7-Eleven. The platform scaled from 250,000 to more than one million orders a day. Delivery success increased from 92% to 97%, while cancellations fell from 11% to 4%.
The work covered service boundaries, event-driven workflows, order state, partner integrations, operational visibility and migration under live production load.
FeedbackRig
May 2018 – Feb 2022 · Remote, United KingdomCo-Founder & CTO
Co-founded a customer-feedback analytics platform and led its architecture and development. The product collected and analysed feedback across customer journeys, with IBM, Lumen, GetStaff and Sound-Motive among its customers.
My role covered product direction, platform architecture, data processing and technical delivery.
Aspose
Apr 2011 – Dec 2021 · Remote, Sydney, AustraliaSoftware Architect
Spent a decade building document APIs and platform infrastructure handling more than five million requests a month across over 40 file formats. I built a unified gateway serving 1.6 million users, helped grow monthly traffic from 100,000 to five million visits and reduced document-conversion failures by 42%.
The work included API design, distributed processing, format conversion, product infrastructure and systems used by large enterprises at sustained production scale.