FeedbackRig – AI-Powered Customer Feedback Platform

Overview

As Co-Founder and CTO, I spearheaded the development of FeedbackRig to revolutionize how businesses collect and act on customer feedback. By integrating AI-driven analytics with versatile feedback channels, FeedbackRig transforms raw customer input into strategic insights, enabling businesses to enhance their products and services effectively.

The Challenge

Traditional feedback mechanisms were often cumbersome and delayed, leading to missed opportunities in addressing customer concerns promptly. Businesses needed a streamlined, real-time solution to capture and analyze customer sentiments efficiently.

The Solution

FeedbackRig offers a unified platform that supports: Multi-Channel Feedback Collection: Deploy one-question surveys via web widgets, email signatures, in-app prompts, and more. Customizable Widgets: Tailor feedback tools to match brand aesthetics and specific use cases. AI-Powered Analytics: Leverage sentiment analysis and key performance indicators to derive actionable insights. Seamless Integrations: Connect with tools like Slack and Trello for real-time feedback management. The platform's intuitive design ensures quick setup and minimal technical overhead, making it accessible for businesses of all sizes.

Distinctive Features

Project Gallery

Technical Architecture

Cloud-based SaaS architecture with responsive web interfaces, embeddable widgets, and scalable backend services handling data processing and analytics.

Future Enhancements

Plans include expanding AI capabilities for deeper predictive insights, enhancing integration options with additional third-party tools, and introducing more granular feedback targeting features.